Data Deletion Instructions

This page explains how to have the data Voya retrieved from your connected social media accounts deleted, and how to request deletion of your Voya account data. It supplements our Privacy Policy.

If you connected your Instagram or TikTok account to Voya and want the data we retrieved from it deleted, you can do this in two ways:

Option 1: Disconnect in Voya. Sign in to your Voya account, open your profile's connected accounts settings, and disconnect the relevant account. This revokes Voya's access with the platform and removes the retrieved data from your Voya profile.

Option 2: Email us. Send a request to privacy@voya.global from the email address associated with your Voya account, or include your Instagram or TikTok handle so we can locate the data. We will delete the data retrieved from your connected account and confirm by email once complete.

You can also revoke Voya's access at any time from within the platform itself:

• Instagram: Settings → Security → Apps and Websites → remove Voya.
• TikTok: Settings and privacy → Security → Manage app permissions → remove Voya.

Revoking access this way stops Voya retrieving any further data from that account. To have the previously retrieved data removed as well, use Option 1 or Option 2 above.

To request deletion of your Voya account and the personal data associated with it, email privacy@voya.global from the email address associated with your account. We may take reasonable steps to verify your identity before acting on a request.

Certain records may be retained where required or permitted by law, for example for legal, security, audit or dispute-resolution purposes, as described in our Privacy Policy. Retained records are kept only for as long as those purposes require.